English Language in Tourism Industry: A Scoping Review

Authors

  • Nor Azyana Abdul Zalil Faculty of Education and Social Sciences, Universiti Selangor, Bestari Jaya, 45600, MALAYSIA
  • Seong Pek Lim Faculty of Education and Social Sciences, Universiti Selangor, Bestari Jaya, 45600, MALAYSIA

DOI:

https://doi.org/10.53797/aspen.v2i2.3.2022

Keywords:

English Language, English for Tourism, Language skills, Communication

Abstract

Language plays a critical role in the communication between tourists and those who related in tourism industry. Since English is used as the international lingua franca in this modern era, most tourist establishments require people to be fluent in English since it can greatly help develop the tourism industry. Communication skills are crucial in the tourism sector, as they are required for the majority of tourism activities. The main purpose of this scoping review was to identify the importance of English language in tourism. The Preferred Reporting Items for Systematic Reviews and Meta-Analyses Extension for Scoping Reviews (PRISMA-ScR) standards were used to report this scoping review. For this review, three databases such as JSTOR, Education Resources Information Center (ERIC), and Semantic Scholar were used for scoping data. About 10 studies were found that is suitable for selection.

Downloads

Download data is not yet available.

References

Al-khatib, M. A. (2005). English in the Workplace: An Analysis of the Communication Needs of Tourism and Banking Personnel. Asian EFL Journal, 7(2).

Al-Malki, E. A. A., Javid, C. Z., Farooq, M. U., Algethami, G. F., & Al-Harthi, A. A. (2022). Analysis of the English Language Needs of the Saudi Tourism Workforce: A First Step into Designing ESP Teaching Materials. International Journal of Learning, Teaching and Educational Research, 21(2).

Almomani, E., AL-Smaihyeen, M. M., Al-Dweik, M. R., & Alshatnawi, E. A. (2020). The Significance of English Language in Developing Tourism Sector in Aqaba City. International Journal of English and Education, 9(1), 239-245.

Amirbakzadeh, E., & Vakil Alroaia, Y. (2020). Using foreign language learning factors in tourism development in Iran. International Journal of Foreign Language Teaching and Research, 8(30), 61-79.

Arksey, H. & O’Malley, L. (2005). Scoping studies: towards a methodological framework. Int J Soc Res Methodol. 8, 19-32. doi: 10.1080/1364557032000119616

Choudhury, R. U. (2014). the role of culture in teaching and learning English as a foreign language. Express, an International Journal of Multi-Disciplinary Research. 1(4) :1-20

Chumphong, O., & Embree, S. G. (2022). Content-based instruction: Youth English training course for mangrove forest conservation and ecotourism. Journal of Language and Linguistic Studies, 18(1), 551-563.

Davies, J. (2000). A study of language skills in the leisure and tourism industry. Language Learning Journal, 21(1), 66-71. https://doi.org/10.1080/09571730085200131

Husain, D., Mariana, A., Puluhulawa, Y. M., Talib, D., & Anastasia, H. (2021). The Contribution of English Language Mastery toward Sustainable Tourism in Gorontalo. Journal of Universal Community Empowerment Provision, 1(1), 26-30.

Hutchinson, T., & Waters, A. (1992). English for Specific Purposes: A Learning Centered Approach. Cambridge: Cambridge University Press. https://doi.org/10.1016/S08894906(01)00047-3

Khoirunnisa, K., Suparno, S., & Supriyadi, S. (2018). Exposing ESP teacher’s and students’ perception about teaching speaking for tourism program. Dinamika Ilmu, 37-49.

Ne’matullah, K. F., Talib, N. A., Mee, R. W. M., Pek, L. S., Amiruddin, S., & Ismail, M. R. (2022). The impact of outdoor play on children’s well-being: A scoping review. Masyarakat, Kebudayaan Dan Politik, 35(3), 282-296. https://doi.org/10.20473/mkp.V35I32022.282-296

Ne’Matullah, K. F., Roslan, S. A., & Lim, S. P. (2021a). Impact of Communication on Work Productivity in Construction Industry. St. Theresa Journal of Humanities and Social Sciences, 7(1), 38-53.

Ne’Matullah, K. F., Pek, L. S., & Roslan, S. A. (2021b). Investigating Communicative Barriers on Construction Industry Productivity in Malaysia: An Overview. International Journal of Evaluation and Research in Education, 10(2), 476-482.

Pek, L. S., Mee, R. W. M., Nadarajan, N. T. M., Mohamad, A. R., Alias, Z., & Ismail, M. R. (2019). Tourists’ Perceptions on Multilingualism use among Tourism Employees at Major Attractions in Kuala Selangor. International Journal of Academic Research in Business and Social Science, 9(5), 914-919.

Pham, H. L., & Malvetti, A. (2012). Teacher Perceptions of Teaching English for Specific Purposes (ESP) Programs: A Qualitative Study of Problems and Facilitative Strategies. Journal of Teaching and Education, 1(3), 129-142.

Prachanant, N.(2012). Needs analysis on English language use in the tourism industry. Procedia - Social and Behavioral Sciences, 66, 117-125

Qaddumi, H., Masood, K., Qaddumi, H., & Ramal, S. (2021). Teaching English Language Courses for Tourism and Hospitality Purposes (A Study of Graduates Workplace Needs). Academic Journal of Research and Scientific Publishing, 3(31), 31-48.

Rahayu, N. (2019). Students’ Perception on The Importance of English. Jurnal EDUTURISMA, 7(1), 1-20.

Sindik, J. and Božinović, N.(2013). Importance of foreign languages for a career in tourism as perceived by learners in different years of study. Vitez-Tuzla-Zagreb-BeogradBucharest, 15, 1-13

Tziora, N., Giovanis, N., & Papacharalabous, C. (2016). The role of foreign languages in hospitality management. International Journal of Language, Translation and Intercultural Communication, 4(1), 89-97. doi:http://dx.doi.org/10.12681/ijltic.10353

Widiastuti, I. A. M. S., Astawa, I. N. D., Mantra, I. B. N., & Susanti, P. H. (2021). The Roles of English in the Development of Tourism and Economy in Indonesia. SOSHUM: Jurnal Sosial dan Humaniora, 11(3), 305-313.

Xhaferi, B. (2010). Teaching and Learning ESP Vocabulary. Revista de Lenguas Para Fines Específicos, 229-255

Yusoff, A. S. M., Said, M. S., Hanapi, H., Nor, A. M., & Hashim, H. (2020). Quantifying Factors Affecting Willingness to Communicate in English: Understanding Young Learners at Perhentian Island. Journal of Education and e-Learning Research, 7(3), 334-341.

Downloads

Published

2022-12-07

How to Cite

Abdul Zalil, N. A. ., & Lim , S. P. (2022). English Language in Tourism Industry: A Scoping Review. Asian Pendidikan, 2(2), 26-33. https://doi.org/10.53797/aspen.v2i2.3.2022