Psychological Capital and Adaptive Performance Among E-Commerce Employees: An Analytical Review
DOI:
https://doi.org/10.53797/anp.jssh.v6i1.5.2025Keywords:
Psychological Capital, Adaptive Performance, E-Commerce, Employee Adaptability, Positive Organizational BehaviorAbstract
In today’s dynamic digital marketplace, e-commerce companies require employees who can rapidly adapt to change. This paper examines the relationship between psychological capital (PsyCap) and adaptive performance in the e-commerce sector. Drawing on recent empirical studies and theory, this paper proposes a clear conceptual framework in which PsyCap (independent variable) positively influences employees’ adaptive performance (dependent variable) through enhanced Self-efficacy, optimism, hope, resilience. The evidence indicates that high PsyCap employees handle stress better, learn new skills faster, and embrace workplace changes more readily, leading to superior adaptive performance. also discuss how adaptive performance contributes to organizational agility, innovation, and competitiveness in the fast-paced e-commerce industry. The review synthesizes findings from multiple contexts – hospitality, healthcare, IT, and service sectors – to extract relevant insights for e-commerce. Practical implications are outlined for human resource management, including interventions to develop PsyCap (e.g. training in resilience and optimism) and organizational strategies to foster an adaptive workforce. In conclusion, the study underscores PsyCap as a key lever for boosting adaptive performance, offering e-commerce companies a pathway to greater employee adaptability and sustained competitive advantage.
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Copyright (c) 2025 Zhou Yuzi, Zuraidah Zainol, Shi Ailing
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